By ordering a Theme from Tabthemes the following terms are agreed to:
- All sales are final, please check your cart/basket prior to completing the checkout process as exchanges are not permitted.
- Products may have requirements listed on their product page or on their terms pages. This includes things such as software version or other technologies or tools required. You are responsible for ensuring you meet all requirements before purchases, as in accorrdance with Item 1.
- Credit and/or refunds are provided at our sole discretion, we endeavour to fix all issues as quickly as possible and request at a reasonable time frame and opportunity to resolve any problems prior to a refund being requested.
- Tabthemes will not be held responsible for any issues arising from upgrade or modification to customized child styles, or for any issues arising from the installation, upgrade/update or removal of a theme, as such it is strongly recommended that backups are taken prior to upgrades and that upgrades are carried out on a “test” or development board initially.
- Ownership transfers, full account or individual product, are handled on a case by case basis and can only be completed with written agreement from Tabthemes management.
- Support is provided during business hours only, 5am to 4pm GMT, Sunday to Friday and excludes international & Bangladeshi holidays, support requested outside of these time frames will be reviewed the following business day.
- Anything we are hired to do we must be allowed to do it the way we know how and the way that it is most reasonable for us to do it. This includes but is not limited to: proper access to a demo version of a platform, proper access to third-party resources as needed, modifications done in a format we are familiar with and a method that is reasonable to do.
- Pricing for projects will be included with a Statement of Work. We will determine if packages or discounted rates can be used for the project.
- We reserve the right to consider certain support tickets as out of scope: such as when we do not have a solid statement of work in place, when we are not given the tools to complete a job (access to a place to complete the job or a proper methodology to complete the job).
- We require that products and services provided by Tabthemes are used for lawful purposes only, if you have any concerns regarding this please contact us prior to purchasing any of our products.
Certain products or services may be subject to individual terms or license agreements.
Support is offered with any active premium support license. Support is limited to tickets only at tabthemes.com. We do not provide any other form of support. To contact support, you can start here.
We retain the right to deny support to anyone for any sound reason. Major reasons are listed here as examples: Warez, leaks, black hat hacking, illegal pornography, hate or racism.
This list may not be exhaustive but paints a solid picture. If you have any reason to question your platform or topic, please feel free to contact us.
Holding an active user account:
- You agree to follow all laws as governed by where our business is registered (Dhaka, Bangladesh).
- You agree to not place chargebacks with your bank. Upon a chargeback, we will remove usage access to your account and remove all access and future access to download products or use our services.
- You agree to not share your account credentials with other people or sites.
- You agree to not attempt to misuse the tools or features we provide on our website.