Consult the theme documentation for your query. If they are not close to you, then submit a new ticket here.
Write down a self-descriptive brief subject to the ticket
Write down your issue in details... At least 30 characters is a must.
Choose the priority of the issue
Select the product the ticket is about.
Enter the receipt number of purchasing the product.

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To get Purchase Receipt, please visit: My Account page & copy the id number of your product.

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